Introduction to Hospitality Operations, 5/E, c2009

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Part I: The Hospitality Industry and Tourism
     Chapter 1: Introducing the Hospitality Industry
     Chapter 2: Tourism
Part II: Lodging
     Chapter 3: The Hotel Business
     Chapter 4: Rooms Division Operations
     Chapter 5: Food and Beverage Operations
Part III: Restaurants, Managed Services, and Beverages
     Chapter 6: The Restaurant Business
     Chapter 7: Restaurant Operations
     Chapter 8: Managed Services
     Chapter 9: Beverages
Part IV: Recreation, Theme Parks, Clubs, and Gaming Entertainment
     Chapter 10: Recreation, Theme Parks, and Clubs
     Chapter 11: Gaming Entertainment
Part V: Assemblies and Event Management
     Chapter 12: Meetings, Conventions, and Expositions
     Chapter 13: Special Events
Part VI: Operational Areas of the Hospitality Industry
     Chapter 14: Leadership and Management
     Chapter 15: Hospitality Marketing
     Chapter 16: Human Resources Management
     Chapter 17: Accounting, Finance, and Cost Control


John R. Walker is a Professor and Director of the Hotel, Restaurant and Tourism Management Program at the Alliant International University in San Diego, California. He is a certified Hotel Administrator and a certified Food Service Management Professional.

  • ISBN: 978-981-0697-04-4
  • Author: John r. Walker
  • Cover: paper back
  • Edition: 5/e
  • Copyright: 2009
  • Publisher: Pearson Education South Asia, Ltd.
  • Pages: 620
  • Paper Stock: newsprint
  • Weight (kg.): 1 kg


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